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Phone support?

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Phone support?

Postby utdrmac » August 29th, 2012, 11:18 am

Hi,
I've tried calling several times. Nobody answers any of the extensions. What gives? My AIOS doesn't work and I just bought it yesterday! I need some support please!

-Matthew
utdrmac
 
Posts: 3
Joined: August 29th, 2012, 11:16 am

Re: Phone support?

Postby aasoror » August 29th, 2012, 11:31 am

You can:
- post on the appropriate AIOS forum: viewforum.php?f=3
- email support: support@pivosgroup.com
- open support ticket: http://support.pivosforums.com/new_ticket.aspx

Best of luck,
User avatar
aasoror
Pivos Employee
 
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Re: Phone support?

Postby Pivos_Z » August 29th, 2012, 12:36 pm

we get a pretty large volume of calls every day, so for support leave a message with your name and contact info and some one should get back to you.

Although posting on support forums or email to support@pivosgroup.com might get faster attention.
Pivos_Z
Pivos Employee
 
Posts: 219
Joined: September 21st, 2011, 10:59 am

Re: Phone support?

Postby Pivos_BigC » August 29th, 2012, 12:49 pm

utdrmac » August 29th, 2012, 12:18 pm wrote:Hi,
I've tried calling several times. Nobody answers any of the extensions. What gives? My AIOS doesn't work and I just bought it yesterday! I need some support please!

-Matthew


I took a look at the phone system (I am, in fact, also the administrator of our PBX) and found your 5 calls. There was a programming glitch causing inbound Texas-based (actually, all area codes that start with an '8') area codes to not get routed to the proper support queue, and just ring forever to a dead end. Sorry about that. Fixed it. If you leave a message with support, they will contact you back, usually within a day. The online ticket system will also get you pretty quick results.

Chris
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Pivos Employee
 
Posts: 124
Joined: October 4th, 2011, 1:50 pm


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