Phone support?

[utdrmac]

Hi,
I've tried calling several times. Nobody answers any of the extensions. What gives? My AIOS doesn't work and I just bought it yesterday! I need some support please!

-Matthew

[aasoror]

You can:
- post on the appropriate AIOS forum: viewforum.php?f=3
- email support: support@pivosgroup.com
- open support ticket: http://support.pivosforums.com/new_ticket.aspx

Best of luck,

[Pivos_Z]

we get a pretty large volume of calls every day, so for support leave a message with your name and contact info and some one should get back to you.

Although posting on support forums or email to support@pivosgroup.com might get faster attention.

[Pivos_BigC]

Hi,
I've tried calling several times. Nobody answers any of the extensions. What gives? My AIOS doesn't work and I just bought it yesterday! I need some support please!

-Matthew

I took a look at the phone system (I am, in fact, also the administrator of our PBX) and found your 5 calls. There was a programming glitch causing inbound Texas-based (actually, all area codes that start with an '8') area codes to not get routed to the proper support queue, and just ring forever to a dead end. Sorry about that. Fixed it. If you leave a message with support, they will contact you back, usually within a day. The online ticket system will also get you pretty quick results.

Chris