I submitted a ticket May 21th , got a reply May24th submitted RMA request to both email address on email and to ticket system. Waited a week and did not get a response. Will someone please help get this ball rolling and assign an RMA to this ticket?
Here's the status of your ticket
Ticket ID
1371228 (05/21/2013)
Status
Response received
Title
yes
Problems
my 1 month old DS has melted my Sandisk 32gb sd memory card. When the memory card is inserted, it get immediately hot enough to burn your fingers. It takes only moments and it also melted the area around the memory slot. Within seconds the memory card is destroyed. I think I need to RMA this unit
Category
General
Priority
High
Product Series
XIOS DS
Product Serial Number
0002gm3310017288
Firmware Version
5/07/13
Network Type
WIRED
Video Connection
HDMI
Connected Devices
USB KB/MOUSE
Solution
[24 May 2013 00:17:35]
Hello,
Sorry to hear about that.
To initiate the RMA process, please download the RMA form found at this link:
http://www.pivosgroup.com/support_files ... A_Form.pdf Please fill out the information required.
Email it back to me through the Ticketing system or to
support903@pivosgroup.com.
I will then assign you an RMA number for your case.
Print out a hard copy of the form with RMA number and ship it back with the defective product to:
RMA Department
RMA #:
44073 S. Grimmer Blvd,
Fremont CA. 94538
If you have any further questions, please feel free to ask.
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Best Regards,
Pivos Support
[30 May 2013 12:34:45]
Thank you for your attention.
Files attached
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https://www.LiveHelpNow.net/lhn/agent/d ... a_form.pdf