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Submit a RMA Support Ticket

For questions about Product Returns, Warranty and Rebate Issues.

Submit a RMA Support Ticket

Postby Pivos_Z » September 24th, 2011, 11:05 am

Before you submit a support ticket, it is RECOMMENDED to check for any new firmware updates, posted FAQs and forum posts. Feel free to leave any questions under the appropriate product forum and our Pivos Support representative shall attend it shortly.

For RMA related issues including:
  • Defective Product
  • Lost or missing parts
  • Product Replacement
  • RMA Tracking

Step1:

Email to support@pivosgroup.com providing following information.

Name:
Day Time Phone #:
Product:
Date of Purchase:
Purchased from:

Problems: Provide a detail explanation of the problem you are having.


Step 2:
Our support group shall contact you with further instruction to submit a RA (Return Authorization) form. Complete the form and email back for process. Your Return Authorization Number should be processed and sent to you via email within 2 business days.

Step 3:
After obtaining the RA (Return Authorization) Number from Pivos, you must send the product - freight prepaid – to:

RMA Dept. RA#:_______________
Pivos Technology Group, Inc.
44073 S. Grimmer Blvd,
Fremont, CA. 94538.

The Pivos RA number must be prominently displayed on the outside of your package. If you send your product to Pivos without the RA number prominently displayed on the outside of the package, it will be returned to you unopened.
Please use a shipping company that can demonstrate proof of delivery. Pivos does not accept responsibility for any lost shipments unless proof of delivery to Pivos is provided.

Step 3:
Upon receipt of the defective product, Pivos will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped with in 3 business days following receipt of the defective product.
Pivos_Z
Pivos Employee
 
Posts: 219
Joined: September 21st, 2011, 10:59 am

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